Texas A&M University researchers are deploying a suite of agentic AI agents designed to relieve administrative burdens and ease patient suffering within the healthcare system. The project, led by Dr. Mark Benden, a professor in the School of Public Health and director of the Center for Worker Health, focuses on an empathetic approach to artificial intelligence.
The team has created tools that converse, read facial expressions, and capture biometrics to support patients and clinicians at critical points of care.
The early suite of empathetic AI assistants includes a medical receptionist that greets patients in more than 100 languages, an assessment tool aimed at detecting early signs of dementia, and a pediatric companion. These products have been licensed by Texas A&M to a startup company named Humanate, which is expanding the portfolio.
Benden stated that conversational AI has matured to the point where it can follow context, remember relevant details, and respond appropriately in real time. He noted that combining this capability with a relatable on-screen presence makes interactions feel less transactional, particularly for individuals facing language barriers or stress.
One key component is “Oliver,” a cartoon-style AI companion for pediatric patients undergoing medical tests and procedures. Oliver explains procedures in kid-friendly terms, demonstrates breathing and distraction techniques, and stays with the child on a tablet, wall display, or mobile device. The prototype aims to provide warmth, clarity, and continuity from the waiting room to recovery.
